Terms and Conditions

SME Web Solutions Limited  Web Development Terms and Conditions – Updated: 17/01/2024 – Latest version available online.

Definition of our terminology as used within this document:

General

  1. The contract between SME Web Solutions Limited and the client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
  2. The works to be carried out shall be as set out in the SME Web Solutions Limited invoice which can be found attached to the confirmation email.

Legalities, Copyright and Intellectual Property

  1. SME Web Solutions Limited shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. The website mustn’t be in any way illegal. Please ensure that any images or content you supply or use on your website are legally available for you to use. We cannot be held responsible for the illegal use of images, content or format of material supplied by the client. SME Web Solutions Limited reserves the right to remove any website from its servers if it has reason to believe that it is operating illegally.3.1. Where images used on the website have been purchased by SME Web Solutions Limited on behalf of the client, these images are restricted by license for use on the website only and are limited to 15 images per project. SME Web Solutions Limited are not liable for misuse of these images by the client or any other person’s copying, altering or distributing the images to individuals or other organisations.3.2. SME Web Solutions Limited makes no claims that the contents of this website may be lawfully viewed or downloaded outside England and Wales. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at its own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

    3.3. SME Web Solutions Limited cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed as a result of a service offered by SME Web Solutions.

Paying for your project

  1. We charge for the design and development of websites at various stages. Before we start work, a 50% deposit of the total sum due is payable (the deposit). When the website design is approved by you and the home page is completed, a further 25% is due (design payment). The final 25% is payable when the website is complete and ready to ‘go-live’ (final payment) Your website will only be switched to ‘live’ mode when it has been paid for, in full. The initial deposit payment is non-refundable after SME Web Solutions Limited has committed resources or completed research and/or design work on the client’s behalf.4.1. SME Web Solutions Limited will charge a 4% fee for all payments made using a credit or debit card. This fee is charged due to the costs incurred by SME Web Solutions Limited for receiving such payments from our service provider. If this is not acceptable to the client, we also accept BACS as an alternative payment method which will incur NO Payment Fees. If paying by BACS, please understand that we will have to allow the funds to clear through the banking system before starting or continuing with your project.4.2. SME Web Solutions Limited own all design and code of the website until final payment has been received in full. On receipt of final payment full ownership of the site, files are handed to the client, this includes all design, branding, and code.

Communication

  1. Email is our primary method of contact for all formal communication for your website’s design and development. Email is the most efficient and cost-effective form of contact. If you have any problems with the design or development of your website that your web consultant is unable to resolve by email, you can contact our telephone support service during UK office hours at +44 0121 792 1006.5.1. Other informal communication methods we use to make contact are SMS and WhatsApp.5.2 It is the client’s responsibility to inform us by email of any change in email address, or telephone / mobile number so we always have valid contact details. We cannot be held liable in any way for problems relating to communication issues if we are not supplied with a valid email address or contact information. Some of our systems rely on this email to inform you of various important information. We also advise that clients check junk and spam folders regularly.

    5.3. It is important for the client to keep in contact with SME Web Solutions Limited throughout the entire project. If a client does not make contact for more than 2 weeks, we will make up to 5 attempts to contact the client by telephone and email using the email address for the client held on file. If we do not receive a response to these attempts of contact the project may be terminated, and the deposit will not be refunded. If the client wishes to postpone the project for a period of longer than 2 weeks, please contact us. Otherwise, the project may be archived. We reserve the right to levy a £100 plus VAT administration fee if the client returns after an unapproved postponement where the time since last contact is less than 6 months and wishes to continue work on their project.

    5.4. If a client returns from an unapproved postponement and the last contact is more than 6 months, we shall need to provide a new quotation for the project and your original deposit will be non-refundable or transferable.

Website Design and Development

  1. Design is subjective, and for this reason, we offer ‘unlimited design revisions’. This means that we will continue to work with you on your design concept until you are happy with our proposal. The unlimited design revision period ends when the client accepts the design proposal and home page draft. Design changes beyond this point are subject to additional charges.6.1. SME Web Solutions Limited will provide the client with an expected completion time frame for the project (live on the Internet) if requested. When requested, SME Web Solutions Limited will provide clients access to its ‘Project Cycle’ documentation to ensure clients are fully aware of the responsibilities they have to ensure a successful and timely development.6.2. Open Source software (OSS) is publicly available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client’s website to speed development and add functionality. Where Open Source software is used, the ownership of the site coding and any customisations made by the web consultant is still passed to the client upon final payment.

Hosting and Search Engine Optimisation

  1. SME Web Solutions Limited will host the website if the client requires us to do so and on receipt of full payment of our hosting fees. In doing so, SME Web Solutions Limited will provide a reliable and professional service to the client at all times, excluding unavoidable technical failures. All standard hosting offered by SME Web Solutions Limited is limited to 500 MB of website space unless otherwise stated in a separate contract.7.1. SME Web Solutions Limited hosting is annually renewable. The date of renewal will be 12 calendar months from the date the website was made live. SME Web Solutions Limited will contact the client via email, text message or WhatsApp 2-4 weeks before the renewal date.7.2. We require 4 weeks’ notice for any cancellation or transfer of hosting provider.

    7.3 The hosting renewal charge must be received within 28 days of the hosting expiry date. We reserve the right to deactivate any website when the hosting has expired and the client has not paid the renewal charge. We reserve the right to charge an administration fee of £150 plus VAT for reactivating the website/hosting.

    7.4. If the client does not use SME Web Solutions Limited hosting services, then the management and hosting of the domain name are the full responsibility of the client.

    7.5. If the client does not wish to renew the hosting, the site files and associated data can be made available to the client for a small fee on request and the domain name can be transferred to the client’s registrar account. Should the client instruct us to upload and configure the site and domain name to a third party server this work will be subject to charge.

    7.6. SME Web Solutions Limited reserves the right to delete the website from our servers 3 months after the date your hosting expires if you choose to not renew the hosting.

    7.7. SME Web Solutions Limited do not take any responsibility for a client’s website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating, and hosting a client’s website, there could be a change in the website’s search engine ranking.

Domain Names and Links

  1. If required, a domain name will be registered by SME Web Solutions Limited on behalf of the client once we have received payment in full. Although the domain names are registered to us, the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, we will do this within a reasonable time frame.8.1. Domain names require yearly renewal and there is an associated fee for this.8.2. Any domain name renewal is the responsibility of the client. SME Web Solutions Limited will attempt to contact the client by email and telephone up to 4 weeks in advance of a domain renewal being due. If the client doesn’t pay to renew their domain name, the domain name shall not be renewed. We advise that you contact us 50 weeks after you purchase or renew a domain if you wish to renew it for another year.

    8.3. SME Web Solutions Limited provides links or references to our client’s websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended client site at all times.

    8.4. We place a small text link on the footer of our client’s website that simply states the website was designed by SME Web Solutions Limited and links to our company website. This link can be removed if required.

    8.5. We may place a small text or image link on the footer of our client’s website that simply states the website is hosted using renewable green energy and links to our hosting partner website. This link can be removed if required.

Support / Web Security

  1. While a website is hosted with SME Web-Solutions, we shall be available between the hours of 10.00 am and 6.00 pm Monday – Friday. This excludes all bank holidays. Within a reasonable period, we will look to fix any issues with the website which are not due to a customer’s doing.9.1. SME Web Solutions Limited email accounts are available on any device that supports email. These include the Apple iPhone and Samsung Galaxy as well as many others. SME Web Solutions Limited will provide instructions on how to set up email on these devices via our support area on our website. We are not able to provide email or phone support for these devices.9.2. SME Web Solutions Limited provides a web security monthly subscription for £60.00. The services include daily backup of the site, regular updates of applications, plugins and themes, and malware scan and repair.

(*) SME Web Solutions Limited will not tolerate any form of harassment from customers or third parties and we reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct. This includes threatening behaviour and abuse directed towards the company thereafter any further communication must be via postal mail only.

Other Services / Referral Partners

10. At SME Web Solutions we provide additional services including Business Telephone Services, Payment Merchant Solutions (Credit/ Debit Card Machines), and EPOS Systems. Offers on our Website are limited time and can be withdrawn with prior notice.

10.1 Our Referral Partners including:

10.1.1. Telecoms World PLC – Telephone Service Provider (Referral Partner). We provide services including Virtual Lines, Virtual Receptionist, VOIP Telephone. Full Support, Terms and Conditions and Privacy policy can be found on our partner website.

10.1.2. Valitor – Payment Merchant Broker (Referral Partner). We provide services including Mobile Card Machines, Virtual Terminal Solutions, and Payment Gateways. Full Support, Terms and Conditions and Privacy policy can be found on our partner website.

10.1.3. SumUp – Payment Merchant (Referral Partner) – We provide no monthly fee card machines. Full Support, Terms and Conditions and Privacy policy can be found on our partner website.

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